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Pack and Stack Storage Solutions Lies to the NY State Government
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Since Pack and Stack Storage Solutions lied to the Better Business Bureau about finding our lost belongings, lied to Google saying they had no idea that we were having a problem with them, and refused to pay us for the hundreds of dollars of clothing, bedding, lamps etc they lost, I was forced to contact the New York State Division of Consumer Protection.
After they contacted Matthew Rojas of Pack and Stack Storage Solutions, here is their follow up letter.
Pack and Stack Storage Solutions lies to the NY State governmentIf you read them the letter it states that what Pack and Stack Storage Solutions says what happened and what we say happened are not the same (wow, imagine that). Since this government agency acts as a mediator in disputes, there was nothing they could do, since Pack and Stack Storage Solutions lied and said they never lost our stuff, or that they found the stuff they lost and delivered it to us. Not sure which lie Matthew Rojas told them, but it doesn’t matter. Anyway, it's pretty ballsy to lie to the NY State government and not care that they now have a file against your company. You'd think since Matthew Rojas knows that lost our belongings that they would settle this so they could tell the state the matter was resolved and the file could be closed, but no.
What I’ve learned from this experience is that organizations like the BBB can only help you if the business cooperates with them. If they’re a dishonest business like Pack and Stack Storage Solutions that refuses to cooperate, then there’s not much you can do, except sue them, which is what NY State told us to do in their letter. People like Matthew Rojas know this, and it gives them incentive to just hunker down and hope it all blows over.
I put a negative review of Pack and Stack Storage Solutions on the Pissed Consumer website. Here's a cut and paste of the review: If you want your belongings to disappear forever, these are the folks for you! | Pack and Stack Storage Solutions review from Newfield, New York 1.1 Details Company packed and stored our stuff over the summer. When they delivered it back to us we realized one of the boxes wasn’t ours after they had left and we opened everything. We called them they picked up that box, but never came back to deliver our last box. We have been trying for 5 months to get our last box but they say they can’t find it, claim we’re lying about this whole thing, and won’t reimburse us for what they lost. The Better Business Bureau, the NY State Attorney General’s office and the NY State Consumer Protection Division all tried to get Pack and Stack to do the right thing a...
...please pick up the white courtesy phone for an urgent message. Hey, Pack and Stack, you have an urgent phone call. So, by now I would think that Matthew Rojas, the owner of Pack and Stack Storage Solutions , has seen this website. He certainly has seen the negative reviews I've posted, because he has written very dishonest responses to several of them. I will be posting links to these as we go along. But, no real response from Matthew as far as paying us the money he owes us. we could negotiate what to do about the reviews and this blog after that, but first we need to be made whole and get what is owed us. I'm still hopeful that Pack and Stack Storage Solutions will do the right thing and pay us the hundreds of dollars they owe us. But, then again, I'm basically a cockeyed optimist. On the other hand, I'm not going hold my breath either.
We eventually had to get the Better Business Bureau involved, since trying to reason with Matthew Rojas of Pack and Stack Storage Solutions was accomplishing nothing. I would have done better talking to a brick wall. Rojas continued to call us liars and say we were making everything up. All he had to do was talk to the delivery person Carl who did our delivery. Carl would have been able to confirm what we were saying was true. I mean, unless they decided not to tell the truth about it. It would definitely be something the delivery guy would remember. Anyway, even after posting negative reviews online , Matthew Rojas still did nothing. It was like he didn't care about negative reviews about his company. The Better Business Bureau Can Be Very Useful The Better Business Bureau can be a useful asset, but they are only a med...
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