Pack and Stack Storage Solutions averages a pathetic 2.3 stars out of 5. Pretty horrible. It gets worse when you read the comments about what a miserable experience people have had with this company. In my review, I lay everything out in black and white, in a calm, clear manner.
Google notified Matthew Rojas, the owner of Pack and Stack Storage Solutions about my negative review, and Matthew Rojas posts his response. Rojas states that Pack and Stack Storage Solutions was not aware that we were having any problems with them. We should contact customer service and they would take care of everything.
Hey, Pack and Stack Storage Solutions, you can't be serious!I responded to Matthew Rojas's ridiculous comment by amending my review to say that we have contacted Pack and Stack's customer service many, many times. Rojas knows all this because we actually spoke to Matthew Rojas personally, wherein he screamed at my wife on the phone and called her a liar, and said that they didn't lose one of our boxes, and we were making up this whole story.
I have a multitude of emails between myself and Pack and Stack's customer service department discussing the problem we were having. I will post these emails, as well as some others, at a later time. The emails are all dated many weeks before I posted my Google review.
So Matthew Rojas gets caught lying. And, everyone reading the reviews sees that. Pack and Stack Storage Solutions looks like a company who doesn't care about their customers, and is not trustworthy. This is a terrible business strategy. It is all documented in black and white on Google, the king of search engines, and it will be there forever, at least until Matthew Rojas pays us the money that he owes us.
I put a negative review of Pack and Stack Storage Solutions on the Pissed Consumer website. Here's a cut and paste of the review: If you want your belongings to disappear forever, these are the folks for you! | Pack and Stack Storage Solutions review from Newfield, New York 1.1 Details Company packed and stored our stuff over the summer. When they delivered it back to us we realized one of the boxes wasn’t ours after they had left and we opened everything. We called them they picked up that box, but never came back to deliver our last box. We have been trying for 5 months to get our last box but they say they can’t find it, claim we’re lying about this whole thing, and won’t reimburse us for what they lost. The Better Business Bureau, the NY State Attorney General’s office and the NY State Consumer Protection Division all tried to get Pack and Stack to do the right thing a...
...please pick up the white courtesy phone for an urgent message. Hey, Pack and Stack, you have an urgent phone call. So, by now I would think that Matthew Rojas, the owner of Pack and Stack Storage Solutions , has seen this website. He certainly has seen the negative reviews I've posted, because he has written very dishonest responses to several of them. I will be posting links to these as we go along. But, no real response from Matthew as far as paying us the money he owes us. we could negotiate what to do about the reviews and this blog after that, but first we need to be made whole and get what is owed us. I'm still hopeful that Pack and Stack Storage Solutions will do the right thing and pay us the hundreds of dollars they owe us. But, then again, I'm basically a cockeyed optimist. On the other hand, I'm not going hold my breath either.
We eventually had to get the Better Business Bureau involved, since trying to reason with Matthew Rojas of Pack and Stack Storage Solutions was accomplishing nothing. I would have done better talking to a brick wall. Rojas continued to call us liars and say we were making everything up. All he had to do was talk to the delivery person Carl who did our delivery. Carl would have been able to confirm what we were saying was true. I mean, unless they decided not to tell the truth about it. It would definitely be something the delivery guy would remember. Anyway, even after posting negative reviews online , Matthew Rojas still did nothing. It was like he didn't care about negative reviews about his company. The Better Business Bureau Can Be Very Useful The Better Business Bureau can be a useful asset, but they are only a med...
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