Pack and Stack Storage Solution’s Website Sucks

Pack and Stack Storage Solutions website sucks.  Certainly as far as paying for your services is concerned. Why do I say this? Because there is no way to charge your move on their website itself. You need to actually call Pack and Stack Storage Solutions on the phone to use a credit card.

But, it gets even worse. When you call Pack and Stack Storage Solutions all you get is an answering service and they can't even take your credit card information. They pass on your message to somebody from Pack and Stack and they have to call you and take the information.

This also means you need to be able to answer their phone call when they call you, or you'll be playing phone tag with them. Personally, I work hard and I'm not able to answer my cellphone much of the day. I'm not even around my cellphone much of the day, and I know that many companies do not allow their employees to use their phones during working hours. This is not a customer friendly way of doing business.


By the way, speaking of websites, this is how Pack and Stack Storage Solutions actually describes themselves on their own Facebook page:

Founded by a college student with one goal in mind; to relieve the storage stress of college students across the country.As college students we felt the stress of maintaining high grades and remaining involved on campus. The last thing we wanted to do was worry about packing our belongings. The stress of finding storage is something many students face since many higher education institutions do not provide on campus storage opportunities, thus Pack and Stack Storage Solutions was brought to life. Understanding college students are on a budget, Pack and Stack Storage Solutions provides quality service at an affordable price. Our motivation to provide excellent customer service stems from past experiences with negative customer service. Pack and Stack Storage Solutions understands as students often times we are neglected or treated indifferently.

                                                    Dude, seriously?

Yeah, sure. That is patently ridiculous. For a company that says it was founded by college students because they know college students often get treated indifferently or get neglected, and prides itself on providing excellent customer service because they have been the victims of bad customer service in the past, they sure do a terrible job of everything they're describing.

They certainly treated my college student daughter with indifference. They certainly neglected her in every possible way. Their customer service was the worst, probably, of any company I have ever dealt with, and I've been around the block a few times. Everything they say about themselves is a joke, at least as far as our case is concerned.

And, judging from the other poor reviews I've seen on the internet, we are not alone.
I also firmly believe that Pack and Stack makes it difficult to use a credit card on purpose. First of all, it is cheaper for them because they don't have to pay anything to the credit card company. Second, if you pay by check, you will have a much more difficult time getting your money back. With a credit card, you can call your credit card company, explain that Pack and Stack ripped you off, and get them to charge back the cost of what you paid, but with a check you can't.

If you ever decide to use Pack and Stack Storage Solutions, which I would strongly advise you not to do, I would make sure you go through whatever trouble you need to go through to use a credit card. You may wind up being very happy that you did.